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Questions & Answers

Whether you're a frequent link-poster or just starting out, we offer a range of options that suit the way you work.

1. General knowledgebase

What is Linkfire?

Linkfire is smart links for music marketing. Meaning we help music marketing professionals create intelligent links that route fans to the music they love in the apps they love. And best of all, we do this automatically. With over 15 music service integrations we serve you ONE smart link that route fans into the music app of their preference regardless of device type and geographical location.

How do I sign up for an account?

You need an invitation to sign up to Linkfire. Go to linkfire.com to request an invitation You can sign up using a valid email address, Facebook account, Twitter account or Google + account.

Does Linkfire only work for music links?

No! Linkfire is for everyone - an omni-tool that can serve as your favorite URL shortener with great link-customization, redirecting and device targeting options. With Linkfire you create “tracking links” ready to be posted in places like social networks, newsletters, blogs, pay-per-click campaigns, mobile apps or whichever media source you’d like to measure and convert better from.

How does Linkfire work?

Each time someone clicks on your tracking link, they’ll be redirected to the destination Url you define. In the process from when the user clicks and is redirected to the destination, Linkfire collects valuable data such as the geographic location, device type, referral domain and much more… With this data, Linkfire creates detailed and real-time insights that helps you understand how your links are performing when they are flying across the web. Our features allows you to:

  • Keep brand identity by adding your own custom shortening domain(s). This way people recognises your brand in each link.
  • Set different destinations for different users based on their location, device type and time period. For example you can send people using a smartphone to your mobile website, or people who speak Spanish to your Spanish website etc.
  • Deep link users to mobile apps such as Facebook, Twitter, Instagram, Spotify or your own app.
  • Embed a call-to-action banner on every website you link to and drive conversions through the content you share with fans, followers and readers.

2. Account

How to select a profile picture?

Go to menu in the top bar in the right corner. Click on 'Account settings'. Here you can change the profile picture associated with your account. Drag and drop an image into the designated area, or simply click it to upload a picture. If you have a profile picture on your connected social account, we will automatically fetch and add this to your Linkfire account.

Can i change my username?

Go to menu in the top bar in the right side. Click on your Account settings. Go to 'Change username' and edit your name. Remember to click 'Update' when you're done.

Can i change my password?

Go to your menu in the top bar in the right side. Click on your Account settings. Go to change password and edit your password. Remember to click 'Change' when you're done.

How do I delete my account and what happens to my existing links?

Go to menu in the top bar in the right side. Click on your Account settings and go to 'Delete account'. Please notice that if you delete your account, you will lose access to all your links and link insights.

What is boards?

A board contains all the links you’ve created and assigned to that specific board. Use boards for collaboration with others, specific campaigns and to keep track of your links.

What is the Linkfeed?

Every board has a Linkfeed, which is your dashboard of all the links you and other members of the board have created.

How do I access my Linkfeed?

After you click on a board, the linkfeed for that board will appear.

How to use the filter options?

You may want to filter out some of the links in your linkfeed and only view links with certain characteristics. You can filter by searching and by board users.

How does the search box work?

You can type in any word in the search box, and Linkfire will do a title search and filter all the links in your Linkfeed based on that specific search word.

How do I add a link to my Favourites?

Go to your Linkfeed and find the link you're particularly interested in. When you hover over the link image, each link has a favourite option. To add a link to your 'Favourites', simply click the option. The links you have added to 'Favourites' will appear in the top of your Linkfeed. To remove a link from your 'Favourites', simply click ‘unfavourite’.

How do I edit a link in my Linkfeed?

When you hover over the link image, each link has a favourite option. Click edit to edit your link.

4. Linkfire Insights

What is Linkfire Insights?

When you click on one of your Linkfire links the insights page for that link will appear. Linkfire Insights provide you with statistical data on how your link is performing.

What is IP filtering?

IP filtering is a useful tool when you use Linkfire Insights to track your links. You can avoid tracking your own clicks as well as the clicks from your team members by adding your IP addresses in IP filtering. This way you will get a more accurate statistical measure of the performance of your links.

5. Creating Links

Music links

How do I create a music link?

It’s simple! Just paste a music link (a link to a track, album or artist) from any of the supported streaming services, and we will take care of the rest. Linkfire automatically creates music links for other available music services, and even creates country specific links as well as deep links directly to mobile apps when possible, to improve the mobile user experience for your audience.

How does it work (landing page)?

When your audience clicks one of your links with multiple destinations to different music services, they will hit a landing page and be asked to choose the music service they prefer. You will be able to see which service your audience prefers in your link insights.

How do I add a custom destination?

If we didn’t automatically add all the destinations you wanted for your link, you can add destinations manually, by clicking “Add custom domain?” on the right side of the create- or edit music-page.

How do I remove a destination?

If we create destinations to music services where you don’t want to promote your music, you can remove these destinations by clicking the “bin”/remove-button on the the create- or edit music-page.

How can I preview the landing page for my music links?

When you are creating a music link or on the edit music-page, you can see a preview of you landing page by going to “Edit appearance”. Drag and drop the icons of the different services to change the appearance of the landing page.

Does the order of the streaming services matter?

The music service that is placed at the top of your landing page will be the destination for users who click “I don’t know”.

Where can I change the order of the streaming services?

Access “Edit appearance” when you are creating or editing a music link and simply drag and drop the different music services to change the order.

What does the “I don’t know”-option on the landing page mean?

If users don’t have a preferred music service, they have an option to choose “I don’t know”. In that case, they will be sent to the destination placed at the top of your music landing page.

What streaming services do you support?

We continuously update the services that we support on our landing page under ‘Services’. If you are using a service that we currently don’t support, please feel free to let us know and we’ll try to add it for you convenience.

How do I create a non-music link?

To create a customised link, paste the URL you want to change into the box 'Paste your URL here' in the top bar in the right corner. Click forward and you will be taken to the 'Create link' page, where you can customise your link. When you are done setting up your link, simply click 'Create link' to complete.

Non-music links

How do I create a non-music link?

To create a customised link, paste the URL you want to change into the box 'Paste your URL here' in the top bar in the right corner. Click forward and you will be taken to the 'Create link' page, where you can customise your link. When you are done setting up your link, simply click 'Create link' to complete.

What is my original link?

Your original link is the URL you pasted into 'Paste your URL here'. The destination of the original link is where users who click on your customised link will be directed to, unless you’ve set up multiple destinations.

What is ownership?

Choose the board where you want the link to be stored.

What can I write in the new link?

When you create a link using the default 'lnk.to/', you can write whatever you want after the '/', as long as the link you are trying to create doesn't already exist. E.g. if you insert a URL and the new link looks like this lnk.to/jdj5I, you can change it to: lnk.to/mylink, by replacing the last part of the new link.

What is media in regard to my link?

The Media is a reduced size image that is shown together with the Metadata, when your link is posted and/or shared. Some links might include a thumbnail image when you paste it into Linkfire. Whether or not your link has a thumbnail image, you can always change the image when you create a link. Simply click 'Choose file' and 'Add media'. The image that is listed with a green marker is active. If you don't wish to have more than one image, you can delete the ones you don't want to use by clicking on the garbage can icon. If you want a new image to be the active one, simply click the marker sign that appears when you hover over the image.

What is destinations?

You can use Destinations to separate your target audience and redirect them to different landing pages based on country, device and/or time period. Maybe you have landing pages in different languages that you want to redirect users from different countries to. You could also prefer that users from mobile devices be redirected to an App Store depending on whether they use IOS or Android. All this is possible with Linkfire!

What is destinations?

You can use Destinations to separate your target audience and redirect them to different landing pages based on country, device and/or time period. Maybe you have landing pages in different languages that you want to redirect users from different countries to. You could also prefer that users from mobile devices be redirected to an App Store depending on whether they use IOS or Android. All this is possible with Linkfire!

What is app deeplinking?

Deeplinking, in the mobile app world, means linking into a specific part, page or state of a mobile app that is tuned for displaying content on mobile devices in a nice way. Enabling mobile app deeplinking means that instead of directing users to the (http://) weblink it will send them to an app via a link (example://) if this is installed into the user's phone or tablet. In order to enable deeplinking on mobile apps it requires these apps to be configured properly to handle a uniform resource identifier (URI). Just like a URL is an address for a website, a URI is the address for an app on a mobile device. Examples of URIs that launch a mobile app:
fb:// is the iOS URI to launch twitter's mobile app
twitter:// is the iOS URI to launch twitter's mobile app
YouTube:// is the iOS URI to launch YouTube's mobile app
instagram:// is the IOS URI to launch Instagram's mobile app

Example:
Web URL: http://instagram.com/instagram
App URL: instagram://user?username=instagram

We include the option to specify an app store URL. If set, the user will be sent to this address if the app is not installed.

What is a tracking parameter?

A tracking parameter is a label you attach to the end of a URL, and it allows you to track where you website traffic is coming from or exactly which link is being clicked on. These labels will not be visible in your shortened URL.

Why should I add tracking parameter to my link?

Adding tracking parameters allows you to compare different features of your content, in order to determine what drives audience engagement and results, and contributes to conversions on your website.

What is a UTM tracking parameter?

The parameters used by Google Analytics are called UTM codes. A UTM code is made up of two elements: a variable and a value. Google Analytics comes with five pre-set variables: 'source', 'medium', 'term', 'content', and 'campaign', preceded always by the prefix 'utm_'. They recommend uses for each of these, but you can use them however you want, as long as you do so consistently. For instance, you might always use the 'utm_source' parameter to identify the website where your link will appear.

What is a custom tracking parameter?

If you don't use Google Analytics, you can set up your own custom tracking parameters to work with other site analytics software.

What is the content banner feature?

Linkfire’s content banner feature drives conversions by allowing you to embed a message into any article you share through a Linkfire link in newsletters on social media etc. Simply enter the target URL of the page you want to link to, add your message and content banner on any piece of content that you share and track it all in Linkfire’s insights. This unique feature gives you effective brand or ad space on any website..

How can I preview my link?

When you are creating a new link, you can preview how it will look on different platforms, simply by moving the curser over the images of each platform on your right hand side in the section 'Preview your link'.

How do I copy/share a link?

When you click 'Create link' your link will appear in your Linkfeed. From there you can click 'Copy' to add the link to your clipboard. From here you can paste it into your favourite social platform and share it with your friends, followers and users.

6. Adding domains

What's the difference between a custom lnk.to domain and my own custom domain?

A custom shortening domain is the domain that takes the place of "lnk.to/" in a shortened URL. Unlike the default lnk.to/ shortening domain, a custom domain can include your brand name to preserve your brand identity. There are two ways to create a custom domain: a custom lnk.to domain (e.g. yourbrand.lnk.to/) or your own custom domain (e.g. yourbrand.to/). Please know that this domain can only be used for your shortened URLs. In order to enable your custom domain, it needs to be verified by Linkfire. There are two possible ways to do this, but we recommend that you configure your DNS settings and set the A record of the domain to Linkfire's IP address: 5.79.36.241. Alternatively you can insert JavaScript into the HTML headers. Just copy/paste this piece of code just before the </head> tag and replace the example domain with your own:

<script type="text/javascript">
var pathurl = 'http://yourdomain.com(example)'; // insert your destination url
</script>
<script src="http://lnk.to/static/js/redirect.js">
</script>

It can take up to 48 hours for domain changes to propagate.
We will send you an email when it's been verified.

What happens to my existing links when I delete a domain?

When you delete a domain, Linkfire keeps the links you've created up and running, so you don't lose your hard work. For links in the format http://example.lnk.to/something that's all there is to it. However, for links in the format http://yourdomain.com/something you enabled use of your domain by either configuring the DNS or inserting JavaScript into the HTML headers. As long as you don't change anything there, your existing links will remain fully functional

What does pending validation mean?

This means that we are currently trying to get approval that you have either set up your DNS A Record or HTML headers.